Refyne Tech Private limited (hereinafter referred to as “the
Company”), through its Website and Mobile Application called
“Refyne” runs an employee financial wellness platform that allows
the employee users to track their salary and enables them to
withdraw on credit, the earned amount of salary at any point of
time at an agreed transaction fees which credit is extended by
Non-Banking Financial Companies with whom the Refyne has
Refyne Tech Private limited is an intermediary as defined under
Section 2 (w) of the Information Technology Act, 2000 and these
of the Information Technology (Intermediaries Guidelines) Rules,
By clicking “Join Now”, “Sign Up”, registering, accessing or using
the Refyne Platform, you agree to enter into a legally binding
(or similar) and should not access or otherwise use the Refyne
platform or the Product and Services. If you wish to terminate
this agreement at any time, it can be done by closing the user
account and no longer accessing or using the Refyne platform or
Products and Services.
Even otherwise, when you use the Refyne platform, you agree to all
subject to Refyne’s other policies including but not limited to
stores personal information of users.
all its terms and conditions.
Refyne reserves the right, at its sole discretion, to change,
without any prior written notice to You. It is your responsibility
to review these Terms and the policies periodically for updates or
changes. Your continued use of the Refyne platform following the
deemed to mean that you accept and agree to the revisions.
Refyne reserves the right to terminate Your Account/this agreement
and/or refuse to provide You with access to the Refyne platform if
it is brought to Refyne’s notice or if it is discovered that you
are not eligible to use the Refyne platform.
laying down the mutually acceptable terms for use of Refyne
platform by You. Being an electronic record generated by or
through a computer system, it does not require any physical or
“ Employee” shall mean any person employed in full time service
with the Employer, having a minimum service/employment history
of 3 months with the Employer and a fixed salary.
“ Employer” shall mean any organization or entity whom employs
the User Employee, with whom Refyne has a separate agreement for
facilitating extension of Salary Advance Facility from the NBFC
to the User Employee and who has agreed to repay the Salary
Advance Faclility to NBFC by debiting the salary of the User
Employee, on behalf of the User Employee.
“ NBFC” shall mean the Non Banking Financial Company who has
agreed to consider to extend the Salary Advance Facility to the
User Employee subject to the User Employee executing the Salary
Advance Facility Documents and paying the Transaction Fees.
“ Transaction Fees” shall mean the charges payable by the User
Employee to NBFC for availing the Salary Advance Facility.
“ Products and Services” shall mean products, features,
services, technologies, software etc. that are being offered on
the Refyne platform.
“ Repayment Nodal Account” shall mean a bank account designated
by the NBFC for collection of all the sum of money due to be
repaid by the User Employees and wherein the Employer would
deposit the said sums after deducting the same from the salary
of the User Employee.
“ Salary Advance Facility” shall mean the amount sanctioned in
the form of loan/credit facility as advance salary subject to
appraisal by the NBFC and Refyne and agreed to be disbursed to
the User Employee by NBFC as per Salary Advance Facility
Documents; irrespective of whether such disbursement is in whole
or parts, as per the request of the User Employee through the
platform belonging to Refyne platform.
“ Salary Advance Facility Documents” shall mean the Agreements
or any other document (as amended, restated or modified from
time to time) executed by the User Employee with NBFC for the
grant of Salary Advance Facility, capturing the terms and
conditions for the grant of Salary Advance Facility by NBFC
including but not limited to loan application,
facility/loan/credit facility agreement, security documents,
etc. or any other document stipulated by NBFC from time to time.
“ User Employee” shall mean any Employee employed with the
Employer, who are registered users of the Refyne platform and
have agreed to draw advance salary by availing Salary Advance
Facility from NBFC, on the basis of leads/reports generated by
terms and conditions for use by a User Employee (“You”) of the
Refyne platform and the related Services as defined herein
Refyne platform along with the Products and Services are licensed
and not sold (hereinafter together referred to as “the License”)
This License is being provided by the Company having its
registered address at at G 1007, #5, Hoodi Circle, ITPL Main Road,
Mahadevpura- Post Bengaluru - 560048. The terms Refyne and the
Company are used interchangeably in the Terms since Refyne is a
platform owned and run by the Company.
4. Account Creation
In order to use the Refyne platform and Product and Services,
you will be required to create an account (“Account”). As part
of the Account opening process, you have to provide your name,
gender, date of birth, age, phone number, photograph, other
personal details, an e-mail address and a password etc. which is
to be used for logging into the Account in the future. Further,
in order to avail the Salary Advance Facility, You will have to
inter alia provide details including but not limited to your
employee identification number with the Employer, official email
id, your employment history with the Employer, attendance
details KYC details (PAN, Aadhar Card, Address Proof, Salary
Slip, account details and bank statements, income tax returns
You hereby agree and undertake that you will not transfer or
share your Account details and password with anyone. The
confidentiality of your username and password is to be
maintained by you as your sole responsibility and in case of any
misuse or unauthorised access of the Account you shall be solely
liable for the same. Further, in case of any such misuse or
unauthorized access it would be your responsibility to
immediately inform and notify Refyne.
5. User eligibility and the conditions of use
You explicitly agree, represent and warrant that you:
can enter into legally binding contracts, are not "incompetent
to contract" under the Indian Contract Act, 1872 and have the
capacity to enter into the present contract.
shall not give access to your respective Account to others or
transfer Account to anyone else.
you or your Account has not previously been disabled by Refyne
for violations of its terms or policies.
are not prohibited from using the Refyne platform or the
Products and Service under applicable laws or
orders/directions/judgments of courts.
shall not do anything that is unlawful, misleading,
discriminatory or fraudulent.
shall not upload viruses or malicious code, or do anything that
could disable, overburden or impair the proper working or
appearance of Refyne platform or interfere with or circumvent
the security features of the Refyne Platform or the Products and
Services or any related mobile application, other mobile
applications, or the Internet.
shall not access or collect data from Refyne platform using
automated means or attempt to access data for which there is no
permission to access.
shall not breach these Terms or any other Terms and policies
that apply to use of Refyne platform.
agree, undertake and covenant that, during the use of the Refyne
platform, you shall not use, host, display, upload, modify,
amend, publish, transmit, update or share any information or
content including but not limited to User Content that:
belongs to another person or entity and in relation to which
you do not have any right.
is grossly harmful, harassing, blasphemous, defamatory,
obscene, pornographic, pedophilic, libelous, invasive of
another person's privacy, hateful or racially or ethnically
objectionable, or encouraging money laundering or gambling,
or otherwise unlawful in any manner whatsoever.
- is misleading or false in any way.
involves the transmission of "junk mail", "chain letters",
or unsolicited mass mailing or "spamming".
infringes upon or violates any third party's rights
including, but not limited to, intellectual property rights,
rights of privacy (including without limitation unauthorized
disclosure of a person's name, e-mail address, physical
address, phone number, photographs) or rights of publicity.
provides instructional information about illegal activities
such as violating someone's privacy, or providing or
creating computer viruses and malware such as spyware,
worms, trojans, etc.
tries to gain unauthorized access or exceeds the scope of
authorized access to Refyne platform or to account
information of other Users etc.
engages in commercial or business activities including but
not limited to activities for gain, contests, sweepstakes,
barter, advertising etc.
interferes with another user’s use of the Refyne Platform.
contains software viruses or any other computer codes, files
or programs designed to interrupt, destroy or limit the
functionality of any computer resource; or contains any
trojan horses, worms or other computer programming routines
that may damage, detrimentally interfere with, diminish
value of, covertly intercept or steal any system, data or
- harms minors in any way;
threatens the unity, integrity, defense, security or
sovereignty of India, friendly relations with foreign
states, or public order or causes incitement to the
commission of any cognizable offence or prevents
investigation of any offence or is insulting to any other
is a misuse or unauthorized use of the Refyne platform or is
a use prohibited by law or is unlawful.
6. Availing the Products and Services
You may, after opening an Account on the Refyne platform, apply
for Salary Advance Facility by submitting your request on the
Refyne platform through a form on the Refyne platform which
shall contain the details of the proposed Salary Advance
Facility including but not limited the amount, the date of
repayment, mode of disbursement etc. (hereinafter referred to as
the “Application Form”).
As a part of the application for Salary Advance Facility you
shall be required to provide details and documents relating,
including but not limited to, income, employment or professional
status, such other information as NBFC may require in terms of
the KYC Regulations applicable to it (“Preliminary
You hereby also authorize the NBFC and Refyne to get your credit
information report from one or more credit information
companies, from time to time.
You shall also be required to sign and execute the Salary
Advance Facility Documents, as may be required by the NBFC, from
time to time.
The Application Form, Preliminary Information, Salary Advance
Facility Documents and other reports/information shall
thereafter be provided to the NBFC for the purpose of KYC and
e-KYC verification and/or to such other verification by any
agency such as lawyers, search clerks, accountants or valuers as
may be appointed or designated by the NBFC.
Pursuant thereto and subject to due diligence/approval by the
NBFC, the Salary Advance Facility may be extended to You subject
to your agreeing to pay the Transaction Fees as provided for in
the Salary Advance Facility Documents.
You agree and understand that the Salary Advance Facility would
be extended strictly in terms of the Salary Facility Documents
executed between You and the NBFC, along with the present Terms
You hereby also irrevocably authorize the Employer to deduct the
amount of the Salary Advance Facility, interest accrued thereon
as per the Salary Advance Facility Documents and the Transaction
Fees, whenever the same are due as per the Salary Advance
Facility and deposit the same in the Repayment Nodal Account as
designated by the NBFC.
Salary Advance Facility Documents and all other documents
executed by You shall form the entire understanding for the
purpose of extension of the Products and Services.
7. License and its scope
personal, non-exclusive, non-transferable, limited privilege to
access and use the Refyne platform and Product and Services.
You may not rent, lease, lend, sell, redistribute or sublicense
the Refyne platform for any purpose including but not limited to
any business or commercial use. You may not copy, decompile,
reverse engineer, disassemble, attempt to derive the source code
of, modify, or create derivative works of the Refyne platform
and/or Products and Services, any updates or any part thereof. The
terms of this License will govern any upgrades provided that
replace and/or supplement the original Refyne platform and/or
Products and Services, unless such upgrade is accompanied by a
terms of the license for that upgrade will govern.
8. Specific permissions, consent and authorizations given by you
You hereby agree, permit, consent, authorize and provide:
A worldwide, transferable, sub-licensable, irrevocable and
unconditional right, license and consent to Refyne to use, store
copy, modify, amend, distribute, publish, process, publicly
display and share information, details, documents etc. relating
to You that You provide on or through Refyne platform without
any further consent, notice and/or compensation to you or
Consent and authorize the Employer to share Your attendance
data, other details etc. to enable calculation of maximum Salary
Advance Facility that You may be eligible to draw based on the
number of hours/days you have worked with the Employer.
Consent to receive all communications at the mobile number
provided, even if this mobile number is registered under
DND/NCPR list under TRAI regulations. And for that purpose, I
further authorize Company to share/disclose the information to
any third party service provider or any affiliates, group
companies, their authorized agents, or third-party service
Consent to using 3rd party service to verify KYC details
including PAN (through NSDL or other portals), phone number and
Specific consent to share the Application Form, Preliminary
Information, all other details and information relating to You
including personal information and KYC documents etc. with the
Consent to collect and share the duly executed Salary Advance
Facility Documents, repayment cheques/NACH/ECS etc., with the
NBFC, on your behalf.
Consent to the receipt of communication from Refyne or the NBFC
by way of, including but not limited to SMS, e-mails, through
Whats App and newsletters. This consent and permission shall
supersede and prevail over any preferences set or registration
done with the Do Not Disturb (DND Register)/ National Customer
Preference Register (NCPR).
Consent to use and gather technical information about Your
device, system and application software and peripherals to
facilitate the provision of software updates, product support,
other services, technology and improve Products and Services
related to the Refyne platform or Products and Services.
Irrevocably authorize the Employer to deduct, at source, the
amount of the Salary Advance Facility, interest accrued thereon
as per the Salary Advance Facility Documents and the Transaction
Fees and deposit the same in the Repayment Nodal Account
designated by the NBFC towards repayment to the NBFC.
Permission to track your location and your whereabouts in order
to ensure that the repayment of the Salary Advance Facility,
interest accrued thereon as per the Salary Advance Facility
Documents and the Transaction Fees can be pursued and ensured.
The said tracking shall continue during the provision of the
Products and Services, and even in case You discontinue, stop or
cease to use or avail the Products and Services, through
deletion or uninstallation of the Refyne platform or otherwise,
till the event the amount due to the NBFC stands repaid in full.
Consent to receive sponsored content and show ads that Refyne
thinks will be relevant to you. Refyne may use Your personal
data and/or information to help determine which ads to show to
9. Intellectual Property Rights belonging to Refyne
Property Rights and other proprietary information including but
not limited to copyright, trademarks, service marks, graphics and
logos used in or in connection with the Refyne platform or the
Products and Services. The said Intellectual Property Rights are
owned by Refyne or third-parties and all rights, titles, and
interests in and to such property will remain solely with Refyne
platform or third parties, as the case may be. Your use of Refyne
Platform or Products and Services grants you no right or license
to reproduce or otherwise use any Refyne or third-party
Intellectual Property Rights. You cannot copy, post, distribute,
or reproduce in any way any copyrighted material, trademarks or
other proprietary information of Refyne, third parties etc.
10. Links to Third Party Applications or Websites
Refyne platform may contain links and interactive functionality
interacting with the websites or applications of third parties
including but not limited to payment gateways, links to
Refyne is not responsible for and has no liability for the
functionality, actions, inactions, privacy settings, privacy
policies, terms, or content of any such third party website or
application. Refyne shall not liable or responsible for any such
interactions that you may have with any such third party websites,
applications or links etc.
11. Disclaimer of warranties and liabilities
You expressly acknowledge and agree that use of Refyne Platform or
the Products and Services is at your sole risk and that the entire
risk as to satisfactory quality, performance, accuracy etc. is
with you. Refyne platform and the Products and Services are
provided on “as is” and “as available” basis, with all faults and
without warranty of any kind.
Refyne hereby disclaims all warranties and conditions with respect
to the Refyne platform and Products and Services, either express
or implied including, but not limited to the implied warranties
and/or conditions of merchantability, of satisfactory quality, of
fitness for a particular purpose, of accuracy, of quiet enjoyment
and non-infringement of third party rights. Refyne does not
warrant against interference with your enjoyment of the Refyne
platform and Products and Services, that the functions contained
in, or services performed or provided by the Refyne platform will
meet your requirements, that the operation of the Refyne platform
or Products and Services will be without delays, disruption or
imperfections, uninterrupted or error-free, or that defects in the
Refyne platform will be corrected. Refyne shall not be liable
under any circumstances for damages arising out of or related in
any way to your inability to access, or your difficulty in
accessing the Refyne platform, any hacking attacks, malware
infection, bugs, viruses, trojans, or the like, which may be
transmitted to or through the Refyne platform by any third party
(even though all efforts will be made to secure the Refyne
platform); any loss of your data or your failure to keep your
password or Account details secure and confidential
Refyne shall have no responsibility for any damage to your mobile
handset or computer system or loss of data that results from the
download of any content, materials, document or information.
Refyne platform may contain views, advices and statements of third
parties but Refyne does not endorse the accuracy, reliability of
any views, advices or statements. You relying on any such views,
advices and statements shall be solely at your risk and cost.
12. Limitation of liability
To the extent not prohibited by law, in no event shall Refyne be
liable for personal injury or any exemplary, incidental, special,
indirect or consequential damages whatsoever, including, without
limitation, damages for loss of profits, loss of data,
information, content, personal loss, business interruption or any
other commercial damages or losses, arising out of or related to
your use or inability to use the Refyne platform or Products and
Services, however caused, regardless of the theory of liability
(contract, tort or otherwise) and even if Refyne has been advised
of the possibility of such damages. Notwithstanding anything
event shall Refyne’s total liability to you for all and any
damages, losses, claims etc. exceed the amount of Transaction Fees
paid by you to the NBFC for availing the Salary Advance Facility.
You agree to indemnify and hold Refyne and its affiliates,
directors, officers, employees, and agents harmless from and
against any liabilities, losses, damages or costs, including
reasonable attorneys' fees incurred in connection with or arising
third-party allegations, claims, actions, disputes or demands
asserted by any of them as a result of or relating to your use of
Refyne platform and Products and Services or breach of any of the
14. Force Majeure
any other applicable policy, Refyne shall under no circumstances
be held liable for any damages, losses, loss of Products and
Services etc. resulting directly or indirectly from causes beyond
its reasonable control, including, without limitation, acts of
nature, failures of internet or computer/telecom equipment, change
in regulations such as Reserve Bank of India regulations, or other
government regulations, riots, epidemics, storms, civil
disturbances, floods etc.
The agreement is effective until terminated by You or Refyne. You
can terminate this agreement at any time by closing the user
account and no longer accessing or using the Refyne platform or
Products and Services.
Your rights under this agreement will terminate without notice if
is discovered that you are not eligible to use the Refyne
Upon termination of the License, You shall cease all use of the
Refyne platform and Products and Services and destroy all copies,
full or partial, of the Refyne platform. In case of any
termination by either You or Refyne or in case of deletion,
uninstallation, discontinuation of use of the Refyne platform, You
will not be absolved from your obligation and liability of
repaying the outstanding dues including but not limited to the
amount of the Salary Advance Facility, interest accrued thereon as
per the Salary Advance Facility Documents and the Transaction
Fees, to the NBFC nor any rights of recovery in relation thereto
would be waived of.
16. Governing Law, Jurisdiction and Arbitration
Policy or any other applicable policy and any disputes arising
in relation thereto shall be governed by the substantive and
procedural laws of India. Courts at Bengaluru, Karnataka, India
shall have exclusive jurisdiction in or in relation to any
In the event of disputes, differences or claims arising out of
or in any way relating hereto or any term, condition or
provision herein mentioned or the construction or interpretation
thereof or otherwise in relation thereto, Refyne and You shall
first endeavor to settle such differences, disputes or claims by
amicable settlement and failing such settlement, the same shall
be resolved by arbitration by a sole Arbitrator to be appointed
mutually by Refyne and You. The arbitration proceedings shall be
held in accordance with the Arbitration and Conciliation Act,
1996 or any statutory modification or re-enactment thereof for
the time being in force. The place of Arbitration shall be
Bengaluru and the proceedings shall be conducted in the English
17. Amendments and Modifications
platform or Products and Services at any time, effective upon
policies, as the case may be, on the Refyne platform. Upon doing
so, the revised updated date shall be reflected at the bottom of
Continued use of the Refyne platform or Products and Service after
any such changes shall constitute your consent to such changes to
18. Mechanism for Grievance Redressal
In accordance with the Information Technology Act, 2000 and Rules
made thereunder, the contact details for raising grievances, if
any are provided below:
Address: 351, 3rd and 4th floor, Salarpuria Tower-1 Hosur
Road, Near Forum Mall, 7th Block KORAMANGALA Bangalore KA 560095
Contact Number: +91 7406343332