Frequently Asked Questions?
What is Refyne?

Refyne, Asia's largest financial wellness suite, provides employees with Salary On-Demand, Money Guru, Gold Savings, and more to enhance financial well-being, empowering the Indian workforce. Our app tackles mid-month cash crunches and unexpected expenses, reducing stress and improving workplace productivity. Elevate employee engagement and satisfaction by integrating with Refyne. Contact us to learn more about our offerings.

How can my company offer Refyne’s services to my employees & who can use Refyne?

Refyne follows a B2B2C model, and enters a partnership with the employer to offer its services to your employees. This comes with 24 x 7 support from Refyne.

Any organisation - private company, NGO, or government entity can sign up with Refyne's financial wellness platform. Refyne's services can be accessed by on-roll and off-roll employees. This includes on-field workforce, contingent workers, consultants, and temporary workers.

How is the Refyne suite different from a banking app, and how does one access it?

Refyne's financial wellness suite stands out from traditional banking apps by eliminating the need for a credit score. Accessible on various devices, the app offers bank-grade security and the convenience of remote sign-ups and 1-1 expert sessions. With 24x7 availability, especially during emergencies, users avoid the bureaucracy and delays associated with traditional banking. The downloadable, user-friendly Refyne App is accessible in 11 regional languages, providing financial literacy through products like Money Guru for financial literacy. The Refyne App can be downloaded from the Google Play Store or Apple Store and is also available on Whatsapp and the web app.

How do I make Refyne’s financial wellness benefits available to my employees? How quickly can they avail Refyne benefits after we enter an agreement?

To provide Refyne's financial wellness benefits to your employees, partner with us. Discuss terms and customizations, and upon agreement, enjoy benefits in as little as 24 hours with our base model. With various integrations, we can tailor launches within 3 to 10 days based on your company's customizations.

Is my employee information safe with Refyne?

"Refyne adheres to RBI's KYC guidelines, ensuring seamless fund movement and access to all app features. Attendance and payroll data can be shared manually or through integration with HRMS, Payroll, or Attendance systems as per partnership terms. We prioritise DPDP, VAPT, Labor Laws, and emerging RBI ordinances, along with SOC-2 and ISO27001 compliances. Trusted by over 500 corporations, rest assured, your employee details are secure with Refyne."

Will the Refyne suite integration disrupt my payroll flow?

Refyne's suite seamlessly integrates with your HRMS, allowing short-term withdrawals to be deducted directly from the current month's payroll. Larger and tenured loans feature automated instalments, presented as clear line items in the respective month's payroll. Your payroll structure and cadence remain unaffected, with zero risk or liability for the employee's benefit, marked clearly for your payroll team's review.

What are my costs, as the employer, for extending Refyne benefits to my employees?

Extending Refyne benefits to your employees is cost-free for employers. With an NBFC license, Refyne funds employee withdrawals, ensuring no impact on your working capital. Employees incur a transparent, upfront, and slab-based transaction fee for app interactions, supporting continuous availability through tech, payroll, and bank partnerships 24x7.

Why does Refyne make payroll deductions? Isn’t it easier to collect directly from the employee?

Payroll deductions appear as marked line items in your HRM system, seamlessly integrated without adding complexity. Offering a salary advance amenity assures employees in times of need, and our automated system ensures timely repayment without affecting salary credit timelines and pay periods.

Where do I contact Refyne's if I have queries after partnering with Refyne?

You will have a dedicated Key Account Manager who offers 24 x 7 support.

What is Refyne’s Salary On-Demand? Is it similar to a personal or payday loan? Or a credit card?

Refyne's Salary On-Demand provides employees instant access to earned wages before payday, eliminating the need for credit history or checks. Unlike credit cards, no approvals or credit checks are required.

For larger needs, the app allows borrowing with eligibility checks. A small convenience fee is charged for short-term withdrawals, unlike personal loans that entail interest, handling charges, and documentation fees.

How are short-term and long-term needs met by Salary On-Demand?

Short-term cash shortfall can be met by withdrawals from the earned portion of the salary, before payday. This can cater to mid-month emergencies, small medical bills, or unexpected payments. These are then deducted at the time of salary credit.

Long-term needs such as planning for a dream purchase is also catered to by Salary On-Demand. Employees can borrow more than their salary, depending on some eligibility checks. The EMIs for these borrowings are calculated monthly and deducted at the end of each month, say in 3, 6, or 9 months.

How much can an employee withdraw at a time? How many times in a month can the employee withdraw salary?

An employee can withdraw a portion of their accrued salary for a transaction fee. The number of withdrawals can be customised by the employer in their agreement.

Can an employee withdraw more than the monthly salary?

A larger borrowing (up to 1.5 x) is possible after some qualification checks. These amounts can be repaid in a similar manner as an EMI, at the end of every month. EMIs can be repaid in 3, 6, or 9 months.

How long does it take for the employee to access the funds? Is there any impact on his credit score?

The employee will be able to get funds into their account within 60 seconds of placing a withdrawal request.

There is no impact on the credit score for short-term withdrawals as it is not a loan but an access to their accrued salary. 

What is the employee purchase program?

The newly introduced employee purchase program is called the Refyne Privilege Club. These benefits include heavy discounts on select electronics and gadgets, with a host of seasonal offers, and discounts without the need for any vouchers or coupons. The idea is to help employees make planned purchases, avail discounts, optimise savings and reach their financial goals quicker.

What is Money Guru?

Refyne offers 1-on-1 sessions with SEBI or CFP authorised financial advisors. Financial coaches will help employees manage finances and plan investments.

Available in vernacular languages, employees at partnered companies can avail of this service free of cost.

How to book an appointment with the financial coach?

An employee can book an appointment through the Refyne app by filling out a form with contact details, preferred language, and time. After which, an appointment is scheduled with the financial coach.

What are the charges for Money Guru?

Companies can make this service available to their on roll and off roll employees at zero cost.

What does Refyne do?

Refyne, Asia's largest financial wellness suite, provides employees with Salary On-Demand, Money Guru, Gold Savings, and more to enhance financial well-being, empowering the Indian workforce. Our app tackles mid-month cash crunches and unexpected expenses, reducing stress and improving workplace productivity. Elevate employee engagement and satisfaction by integrating with Refyne. Contact us to learn more about our offerings.

Am I eligible to use Refyne?

Your employer brings Refyne benefits to you, by partnering with us. You can start the conversation about Refyne benefits by talking to your employer or suggesting it to your HR department as a way of financial planning, awareness, and security.
Refyne's financial wellness platform is available to both on-roll and off-roll employees. This includes on-field workforce, contingent workers, consultants, and temporary workers.

Can I sign up directly for Refyne benefits (without my employer’s participation)?

No. Refyne’s benefits are offered in partnership with your employer. Individual earners cannot sign up with Refyne directly.

Is the Refyne suite different from my banking app? How do I access the Refyne App?

Refyne's financial wellness suite stands out from traditional banking apps by eliminating the need for a credit score. Accessible on various devices, the app offers bank-grade security and the convenience of remote sign-ups and 1-1 expert sessions. With 24x7 availability, especially during emergencies, users avoid the bureaucracy and delays associated with traditional banking. The downloadable, user-friendly Refyne App is accessible in 11 regional languages, providing financial literacy through products like Money Guru for financial literacy. The Refyne App can be downloaded from the Google Play Store or Apple Store and is also available on Whatsapp and the web app.

My employer is ready to sign up with Refyne. How quickly can I avail Refyne benefits after you enter an agreement?

Once your employer signs an agreement with us, Refyne can extend the financial wellness benefits in as few as 24 hours with our base model.
However, depending on the customisations required by your company, it may take 3 to 10 days.

Is my information safe with Refyne?

Yes. Refyne follows the RBI’s KYC guidelines. Your attendance data comes from your employer. Refyne picks it up to calculate your eligibility, EMIs, and so on.

Over and above RBI compliances, please be assured that we follow DPDP, VAPT, Labor Laws, and other RBI ordinances as they emerge, in addition to SOC-2, and ISO27001 compliances. Refyne is trusted by over 500 corporations. Your details are safe with us.

Will using Refyne disrupt my salary credits?

Refyne’s suite integrates directly with your employers’ systems to access relevant information. Short-term withdrawals are directly deducted from the salary of that month.

For larger amounts and tenured loans, the instalments are calculated and automated. You can see them in the respective month's payroll. Your payroll structure and cadence will not be affected in any way at all.

What are my costs, as the employee, for using Refyne benefits?

Employees see a transaction fee that will be charged when they access funds with the Refyne App. There are no documentation, interest charges, or handling fees, and no hidden charges. The transaction fee is declared upfront on the app.

The transaction processing fee allows Refyne to integrate the tech, payroll, and bank partners, and keeps the application available to you 24 x 7.

Why does Refyne make salary deductions? Isn’t it easier to collect directly from me at the end of the month?

Refyne is fully automated so you do not have to make payments manually. The transaction fee allows you to withdraw money interest-free from your accrued salary.

Refyne is a licensed NBFC and is able to fund your withdrawals without impacting the salary credit timelines and pay periods set by your employer.

I have more questions. Where do I contact Refyne's customer support?

You can reach Refyne's customer support via telephone and email.
Phone - 080-64899999
Email - support@refyne.co.in

For sales-related queries, please write to queries@refyne.co.in.

How is Refyne’s Salary On-Demand different from a personal or payday loan? Is it similar to a credit card?

Refyne’s Salary On-Demand helps you access your salary before payday.

Refyne offers short-term access from your own earned wages via a withdrawal through the Refyne App. You don’t need to wait for approvals.

For larger monetary needs, the Refyne app allows borrowings after certain eligibility checks. There are pre-qualification checks in place for employees planning to avail mid to long-term credit.

Additionally, a small slab-based convenience fee is charged to the employee - you. It is based on the transaction amount for short-term withdrawals. With personal or payday loans, however, you pay a high interest on the overall credit utilised, in addition to handling charges, documentation charges, and more. This is an additional difference.

How much can I withdraw?

The limits for withdrawals and the number of withdrawals are set by your employer. You would have access to a portion of your earned salary.

How soon are funds available to me?

The short-term withdrawals can be available in your account in 60 seconds.

Will the withdrawal impact my credit score?

A short-term withdrawal will not impact your credit score, because it is not a loan.

What is the employee purchase program?

The newly introduced employee purchase program is called the Refyne Privilege Club. These benefits include heavy discounts on select electronics and gadgets, with a host of seasonal offers, and discounts without the need for any vouchers or coupons. The idea is to help you make planned purchases, avail discounts, optimise savings and reach your financial goals quicker.

What is Money Guru?

Refyne offers 1-on-1 sessions with SEBI or CFP authorised financial advisors. Financial coaches will help you manage finances and plan investments.

Available in multiple vernacular languages, you can avail of this service free of cost.

How to book an appointment with the financial coach?

You can book an appointment through the Refyne app by filling out a form with contact details, preferred language, and time. After which, an appointment is scheduled with the financial coach.

What are the charges for Money Guru?

Employees at Refyne-partnered companies can avail this service completely free of cost.

How much does accessing Money Guru cost me? How can I book a financial coach?

Money Guru is available to you free of cost. You can simply fill a form to avail a consultation with a coach at a time suitable for you.

Building a Stronger Future Starts with Financial Wellness

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